Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "Healthcare Organization") and Google LLC ("Google," "we," "us," or "our") regarding your use of the LangExtract platform and related services ("Service" or "Platform").

By accessing, using, or registering for LangExtract services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a healthcare organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use LangExtract services.

2. Service Description

2.1 LangExtract Platform

LangExtract is an artificial intelligence-powered platform designed to extract structured information from unstructured medical text documents. The Service is specifically designed for healthcare organizations, medical professionals, and clinical researchers.

2.2 Core Capabilities

• Medical text analysis and information extraction
• Clinical document processing (notes, reports, summaries)
• Structured data output generation
• Integration with Electronic Medical Record (EMR) systems
• HIPAA-compliant data processing and storage
• Real-time and batch processing capabilities

2.3 Service Limitations

LangExtract is a tool designed to assist healthcare professionals and should not be used as a substitute for professional medical judgment, diagnosis, or treatment. All extracted information should be reviewed and validated by qualified healthcare professionals before use in clinical decision-making.

3. Eligibility and Registration

3.1 Eligible Users

LangExtract services are available only to:

• Licensed healthcare organizations and medical institutions
• Healthcare professionals with valid medical licenses
• Clinical researchers affiliated with accredited institutions
• Health technology companies serving healthcare organizations
• Government health agencies and public health organizations

3.2 Registration Requirements

To access LangExtract services, you must:

• Provide accurate and complete registration information
• Verify your healthcare organization credentials
• Execute a Business Associate Agreement (BAA) if processing PHI
• Maintain current professional licenses and certifications
• Comply with all applicable healthcare regulations

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breaches.

4. User Responsibilities

4.1 Lawful Use

You agree to use LangExtract services only for lawful purposes and in compliance with:

• All applicable federal, state, and local laws
• Healthcare regulations including HIPAA, HITECH Act
• Professional medical standards and ethics
• Institutional policies and procedures
• These Terms of Service and our Privacy Policy

4.2 Data Quality and Accuracy

You are responsible for:

• Ensuring the accuracy and quality of input medical text
• Validating extracted information before clinical use
• Maintaining appropriate clinical oversight of AI-assisted processes
• Reporting any inaccuracies or system errors promptly

4.3 Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Process non-medical or non-healthcare related text
• Attempt to reverse engineer or duplicate the Service
• Share your account credentials with unauthorized persons
• Overload or disrupt the Service infrastructure
• Use extracted data for discrimination or harmful purposes

5. HIPAA Compliance & Healthcare Regulations

5.1 HIPAA Obligations

As a covered entity using LangExtract, you agree to:

• Maintain a valid BAA with Google for PHI processing
• Ensure you have appropriate authorizations for PHI use
• Implement required HIPAA administrative, physical, and technical safeguards
• Report any suspected breaches involving PHI promptly
• Conduct required risk assessments and compliance audits

5.2 International Compliance

For international users, LangExtract complies with:

• General Data Protection Regulation (GDPR) for EU users
• Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users
• Other applicable international healthcare data protection laws

5.3 Audit and Compliance Support

We maintain comprehensive audit logs and compliance documentation to support your regulatory obligations. Upon reasonable request, we will provide necessary compliance reports and participate in regulatory audits.

6. Data Processing and Security

6.1 Data Processing Agreement

Your use of LangExtract services constitutes a data processing agreement under applicable privacy laws. We process medical data solely as directed by you and in accordance with our Privacy Policy and applicable BAA.

6.2 Security Measures

LangExtract implements enterprise-grade security including:

• End-to-end encryption (AES-256) for all data
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• 24/7 security monitoring and threat detection
• Secure data centers with physical access controls

6.3 Data Retention and Deletion

We retain medical data only as necessary to provide services or as required by law. You may request data deletion at any time, subject to legal retention requirements and audit obligations.

7. Service Levels and Availability

7.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance, emergency updates, and unforeseen circumstances may temporarily affect service availability.

7.2 Service Credits

If we fail to meet our uptime commitment, eligible customers may receive service credits as specified in their service agreement. Credits are the sole remedy for service availability issues.

8. Intellectual Property

8.1 Service Ownership

LangExtract platform, including all software, algorithms, models, and documentation, is owned by Google and protected by intellectual property laws. These Terms grant you a limited, non-exclusive license to use the Service.

8.2 Your Data Rights

You retain all rights to your medical data and content processed through LangExtract. We do not claim ownership of your data and will not use your medical information for any purpose other than providing the Service.

8.3 Extracted Data

Structured data extracted from your medical text belongs to you. You may use, modify, and distribute extracted data subject to applicable healthcare regulations and patient privacy requirements.

8.4 Feedback

Any feedback, suggestions, or improvements you provide regarding LangExtract may be used by Google to enhance the Service without compensation or attribution obligations.

9. Payment Terms

9.1 Pricing and Billing

LangExtract pricing is based on usage volume, features accessed, and service level selected. Current pricing is available on our website and in your service agreement. All fees are non-refundable except as specifically provided.

9.2 Payment Methods

We accept payment via credit card, ACH transfer, or wire transfer for enterprise accounts. Payment terms are typically net 30 days for invoiced customers.

9.3 Late Payments

Late payments may result in service suspension and interest charges at the rate of 1.5% per month. We reserve the right to engage collection agencies for delinquent accounts.

9.4 Price Changes

We may modify pricing with 90 days' written notice. Continued use of the Service after price changes constitutes acceptance of new pricing.

10. Liability and Disclaimers

10.1 Service Disclaimers

THE LANGEXTRACT SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

IN NO EVENT SHALL GOOGLE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, REGARDLESS OF THE THEORY OF LIABILITY.

10.3 Maximum Liability

Google's total liability for all claims related to LangExtract services shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.

10.4 Healthcare Specific Limitations

We are not liable for clinical decisions made based on extracted data, patient care outcomes, or regulatory compliance issues arising from your use of the Service. You assume full responsibility for clinical oversight and validation of AI-assisted processes.

11. Indemnification

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Google from any claims, damages, losses, or expenses arising from:

• Your use of LangExtract services in violation of these Terms
• Your breach of healthcare regulations or professional standards
• Clinical decisions made using extracted data
• Unauthorized access to or disclosure of patient information
• Your violation of any third-party rights

11.2 Google's Indemnification

Google will defend and indemnify you against third-party claims that LangExtract services infringe valid patents or copyrights, subject to your prompt notification and cooperation in defense.

12. Termination

12.1 Termination by You

You may terminate your LangExtract account at any time with 30 days' written notice. Termination does not relieve you of payment obligations for services used prior to termination.

12.2 Termination by Google

We may terminate or suspend your access to LangExtract services:

• Immediately for material breach of these Terms
• With 30 days' notice for convenience
• Immediately if required by law or regulatory action
• For non-payment after cure period expires

12.3 Effect of Termination

Upon termination, your access to LangExtract services will cease, and we will delete your data according to our retention policies and legal requirements. You remain liable for all charges incurred before termination.

13. Governing Law

13.1 Jurisdiction

These Terms are governed by the laws of the State of California and the United States, without regard to conflict of law principles. Any disputes shall be resolved in the federal or state courts of Santa Clara County, California.

13.2 Healthcare Regulations

Notwithstanding the above, healthcare-specific obligations under HIPAA and other applicable healthcare regulations shall be governed by federal law and relevant state healthcare laws.

13.3 International Users

International users acknowledge that LangExtract services are controlled and operated from the United States and may be subject to U.S. export controls and trade sanctions.

14. Changes to Terms

14.1 Modification Process

We may modify these Terms from time to time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-application notifications
• Updates to Business Associate Agreements as necessary

14.2 Acceptance of Changes

Continued use of LangExtract services after Terms modifications constitutes acceptance of the revised terms. If you do not agree to modified terms, you must discontinue use of the Service.

14.3 Healthcare-Specific Changes

Changes affecting healthcare compliance obligations or PHI handling will be communicated with at least 90 days' advance notice and may require execution of updated Business Associate Agreements.

15. Contact Information

15.1 Enterprise Support

Enterprise customers have access to dedicated account management and legal support for contract negotiations, compliance questions, and service level agreement discussions.

15.2 Regulatory Inquiries

For questions related to regulatory compliance, audit support, or healthcare law matters, our compliance team provides specialized assistance to ensure proper implementation of LangExtract services within your healthcare organization.